Terms of Usage

  1. The eScan Touchpoint Network is only for the use of Support Engineers of registered eScan Partners.

  2. The eScan Support Touch point Program provides backend rewards to the registered eScan Support Touch points (support engineers who are responsible for eScan installation) based on the installations and activations of valid eScan License Keys done by them.

  3. Registered eScan Support Touch points will get a fixed amount as backend rewards against each customer installation and activation done by them provided. To claim the rewards, they need to enter the eScan Touchpoint ID in the 'Purchased From' or 'Resellers/Dealer' text box of the activation form during the activation process.

  4. Backend rewards will be credited only on the first activation of the License key. All subsequent activations will not be eligible for the rewards.

  5. All NFR activations will not be eligible for rewards.

  6. The reward is valid only on purchase of the below eScan Products from registered eScan Partners in the respective region. The rewards can be claimed only on installation and activations of the below mentioned eScan products done after 5th August 2013. However, the eScan Support Touch Points can add License keys activated before 5th August 2013 for tracking thier Renewals due. The products on which the backend can be claimed are as below;
    1. eScan Anti-Virus with Cloud Security
    2. eScan Internet Security Suite with Cloud Security
    3. eScan Anti-Virus
    4. eScan Internet Security Suite
    5. eScan Mobile Security for Android
    6. eScan Tablet Security for Android
    7. eScan Anti-Virus Security for Mac
    8. eScan Anti-Virus for Linux Desktops
    9. eScan Internet Security Suite for Business
    10. eScan Total Security Suite for Business

  7. The eScan Touchpoint program rewards are not transferable and they cannot be clubbed between multiple Touchpoints/ Touchpoint accounts.

  8. The Backend rewards accumulated cannot be cashed under any circumstances.

  9. The Backend rewards accumulated can be used to purchase eScan products with a partner discount of 25%. The products so purchased will be delivered only in electronic mode and no physical shipment will be entertained.

  10. eScan may also offer Gift Vouchers and other Gifts for purchase by the eScan Touchpoints against the accumulated rewards. In such cases,
    1. All images shown in the online reward catalogue are only representations and may differ from the actual product.
    2. Registered eScan Touchpoints are responsible for all applicable taxes (if applicable).
    3. Shipping/Courier/Handling charges will be extra as applicable and will be adjusted from the reward amount accumulated.
    4. The Gift Voucher and Gifts available for redemption would carry its routine manufacturer warranty unless mentioned thereof. All such request for maintenance/ warranty issues should be directly made to its manufacturer/authorized agent/distributor. Neither eScan, nor its Partners would service or entertain any issues pertaining to the above by any of the participating eScan Touchpoints or any individual or organizational authority on their behalf.
    5. All products featured in the rewards catalog are subject to availability of the goods and supplier warranties restrictions at the time of redemption. eScan provides no warranty (whether expressly or implied) whatsoever, with respect to the product/services acquired under the rewards program.
    6. eScan reserves the right to cancel, change or substitute any reward at any time without any prior notice.
    7. Redemption request once given cannot be cancelled or withdrawn or changed. On redemption, the rewards points would automatically be subtracted from the accumulated balance.
    8. Computation of the reward mechanics shall be final, conclusive and binding on the eScan Touchpoints and will not be liable to be disputed or questioned.

  11. All redeemed gifts will be processed only on the last week of every month and eScan requires a minimum of 3-4 weeks to dispatch the gift articles from the date of processing.

  12. eScan reserves the right to terminate or suspend any Touchpoint account at its discretion if any of the terms of the program are breached.

  13. eScan reserves the right to change, modify or discontinue the program at any given point of time without assigning any reason(s) for the same.

  14. All disputes will be settled under the Mumbai jurisdiction only.

  15. For any queries/disputes/complaints, please write to indiasales@escanav.com.